Contact Us

Thank you for choosing HuaPetYi. We are committed to providing reliable customer support alongside our carefully selected pet products. Whether you have questions about our Travel & Outdoor, Feeding Essentials, or Play & Enrichment collections, our support team is ready to assist you with accurate information and timely service.

If you need help with an order, product details, shipping updates, or any general inquiries, please contact us using the information below.

1. Email Support

Email: support@huapetyi.com

Our customer support specialists carefully review every inquiry to provide accurate assistance. Most emails receive a response within 1–2 business days (24–48 hours).

To help us process your request more efficiently, please include your Order Number in your email whenever your inquiry relates to an existing purchase.

2. Customer Service by Phone

Phone: +1 (689) 362-0979

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Please note that standard telephone charges may apply depending on your mobile carrier or service provider.

3. Company Information

HuaPetYi is operated by HONGKONG FEIYIN LIMITED. We are dedicated to delivering dependable pet products, maintaining responsible business practices, and providing professional customer service. Our operations, product management, and customer support are coordinated to ensure a smooth shopping experience for customers worldwide.

Company Name: HONGKONG FEIYIN LIMITED

Business Address: Room S032, 2/F, The Capital, 61-65 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong

We're Here to Help

Your satisfaction is important to us. Whether you need assistance before placing an order or support after your purchase, our team is always happy to help. We appreciate your trust in HuaPetYi and look forward to providing products and service that make life with your pets more enjoyable.