Last Updated: June 2026

Thank you for shopping with HuaPetYi. We are committed to delivering your pet products safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

After your order has been successfully placed, our fulfillment team begins preparing it for shipment.

Order processing generally takes 1–3 business days, during which we verify inventory, inspect product quality, and package your order securely.

Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Fees & Delivery Time

HuaPetYi offers international shipping to many countries and regions.

• Standard Shipping Fee: USD $5.99 per order
• Estimated Delivery Time: 10–20 business days after shipment

Delivery estimates are provided for reference only and may vary depending on the destination and local carrier services.

3. Shipping Delays

Although we work closely with our logistics partners to deliver orders on time, delays may occasionally occur due to circumstances beyond our control, including:

• Customs inspections
• Severe weather conditions
• Public holidays
• Transportation disruptions
• High shipping volume

We appreciate your patience should any unexpected delay occur.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You may use the tracking number to monitor your shipment through a parcel tracking platform such as 17TRACK.

Please note that tracking information may take 48–72 hours to appear after the package has been handed to the shipping carrier.

5. Multiple Shipments

If your order contains several products, they may be shipped separately to improve delivery efficiency.

When this happens, each package will receive its own tracking number, and individual shipments may arrive on different dates.

6. Order Changes & Cancellations

If you need to modify your shipping address, contact information, or ordered products, please contact us within 12 hours after placing your order.

Please email support@huapetyi.com and include:

• Order Number
• Order Email Address
• Details of the requested change

While we will make every reasonable effort to update your order, changes cannot be guaranteed once warehouse processing has begun.

7. Failed Delivery Attempts

If a delivery attempt is unsuccessful because no one is available to receive the package, the shipping carrier may leave a delivery notice or hold the parcel at a local collection point.

Customers are responsible for arranging redelivery or pickup directly with the carrier when required.

HuaPetYi is not responsible for returned packages resulting from incorrect shipping information or failure to collect a parcel within the carrier's holding period.

8. Delayed Shipments

If your tracking information has not been updated for several days, this does not necessarily indicate that your package has been lost.

If there has been no tracking update for more than 7 days, please contact our customer support team, and we will assist by contacting the shipping carrier when appropriate.

9. Lost or Missing Packages

If a package is officially confirmed by the shipping carrier as lost during transit, we will work with you to provide an appropriate solution, which may include sending a replacement or issuing a refund where applicable.

If the carrier confirms that the package has been successfully delivered to the shipping address provided during checkout, HuaPetYi cannot be held responsible for packages reported as lost or stolen afterward.

We recommend checking with family members, neighbors, your building management, or the shipping carrier before contacting us.

10. Shipping Locations

HuaPetYi serves customers in many countries around the world.

Orders may be fulfilled from different warehouses or trusted logistics partners depending on inventory availability and shipping efficiency.

If we are unable to ship to your location due to legal restrictions or carrier limitations, we will notify you promptly and arrange an appropriate refund.

11. Customer Responsibilities

By placing an order through HuaPetYi, you acknowledge and agree that:

• Delivery times are estimated and are not guaranteed.
• Customers are responsible for providing accurate shipping information.
• Import duties, customs fees, taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

• Responsibility for the shipment transfers after the carrier confirms successful delivery to the address provided during checkout.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

To help us process your request quickly, please include your Order Number and the email address used to place your order.

Brand Name: HuaPetYi

Company: HONGKONG FEIYIN LIMITED

Email: support@huapetyi.com

Customer Service Phone: +1 (689) 362-0979

Business Address: Room S032, 2/F, The Capital, 61-65 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong