Thank you for shopping with HuaPetYi. We are committed to providing quality pet products and a satisfying shopping experience. If you experience an issue with your purchase, our customer support team is here to help.

For any return or after-sales inquiry, please contact us at support@huapetyi.com. To help us process your request efficiently, please include your Order Number and the email address used to place the order.

1. General Return Policy

Unless otherwise required by applicable law, purchases made through HuaPetYi are considered final once the order has been completed.

We do not accept returns or exchanges for reasons such as personal preference, ordering the wrong item, or no longer needing the product.

However, exceptions may be made if:

• The product arrives damaged during transit.
• The item has a verified manufacturing defect.
• You receive an incorrect product due to our fulfillment error.

2. Damaged, Defective, or Incorrect Items

We carefully inspect our products before shipment. If your order arrives damaged, defective, or different from what you ordered, please notify us as soon as possible.

Claims should be submitted within 7 days of the confirmed delivery date.

Please send an email to support@huapetyi.com with the following information:

• Your Order Number
• The email address used for the purchase
• A detailed description of the issue
• Clear photos or videos showing the damage, defect, or incorrect item

Our support team will review your request and determine an appropriate solution.

Depending on the circumstances, we may offer:

• A replacement product
• A partial refund
• A full refund

Each claim is reviewed individually.

3. Refund Processing

If your request is approved for a refund, the amount will be returned to the original payment method used when placing the order.

Please allow approximately 7–12 business days for the refund to appear in your account after it has been processed.

Processing times may vary depending on your bank, credit card issuer, or payment provider.

4. Replacement Policy

HuaPetYi does not provide exchanges for different colors, sizes, or product variations based on customer preference.

Replacement products are only provided when an approved claim confirms that the original item was damaged, defective, or incorrectly shipped.

Availability of replacement items may depend on current inventory.

5. Return Authorization

Please do not return any merchandise without first contacting our customer service team.

If a return is required, we will provide the appropriate instructions after reviewing your request.

Packages returned without prior authorization may be refused or may not qualify for a refund or replacement.

6. Need Assistance?

If you have questions regarding this Return Policy or require assistance with your order, please contact our customer support team.

We are committed to resolving eligible issues fairly and providing professional after-sales service whenever possible.

Brand Name: HuaPetYi

Company: HONGKONG FEIYIN LIMITED

Email: support@huapetyi.com

Customer Service Phone: +1 (689) 362-0979

Business Address: Room S032, 2/F, The Capital, 61-65 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong