Effective Date: June 2026

Welcome to HuaPetYi. These Terms of Purchase govern all purchases made through our website. By placing an order for products in our Travel & Outdoor, Feeding Essentials, or Play & Enrichment collections, you acknowledge that you have read, understood, and agreed to these terms, together with our Privacy Notice, Shipping Policy, Return Policy, and Terms of Service.

If you do not agree with these terms, please do not place an order through our website.

1. Eligibility to Purchase

By completing a purchase on our website, you confirm that:

• You are at least 18 years of age or have reached the legal age required in your jurisdiction.
• You have the legal authority to enter into a binding agreement.
• The information you provide during checkout is accurate and complete.
• Your purchase complies with all applicable laws and regulations in your country or region.

For customer service, quality assurance, and training purposes, communications with our support team may be recorded or retained where permitted by law.

2. Privacy & Data Protection

Your personal information is collected, processed, and protected in accordance with our Privacy Notice.

By purchasing from HuaPetYi, you consent to the collection and use of your information as described in that policy, including information provided through our website, email communications, or customer support.

We reserve the right to update our privacy practices when necessary. Continued use of our website after any changes indicates your acceptance of the revised policy.

3. Order Acceptance

Submitting an order does not automatically create a binding acceptance by HuaPetYi.

We reserve the right to review, refuse, or cancel any order for reasons including, but not limited to:

• Product unavailability
• Payment verification issues
• Suspected fraudulent activity
• Pricing or system errors
• Incomplete or inaccurate customer information

Where appropriate, we may request additional identity verification before processing an order.

If an order is cancelled after payment has been received, the payment will be refunded to the original payment method.

We also reserve the right to update product information, pricing, promotions, or availability at any time without prior notice.

4. Product Information

We make every reasonable effort to display our pet products accurately.

However, actual products may vary slightly due to:

• Lighting conditions during photography
• Screen display differences
• Manufacturing tolerances
• Material characteristics

Product descriptions, images, dimensions, and specifications are provided for general reference.

Customers are encouraged to review product information carefully before completing a purchase.

5. Pricing Errors

Although we strive to maintain accurate pricing throughout our website, occasional errors may occur.

If an incorrect price is displayed due to a technical or administrative error, HuaPetYi reserves the right to cancel the affected order before shipment.

If payment has already been processed, a full refund will be issued using the original payment method.

6. Inventory & Delivery

Inventory displayed on our website is updated regularly but is not guaranteed in real time.

Orders are normally processed within the timeframes stated in our Shipping Policy. Delivery estimates are provided for reference only and may be affected by factors beyond our control, including customs clearance, carrier delays, weather conditions, or other logistical disruptions.

If a product becomes unavailable after your order has been placed, we will notify you and arrange an appropriate refund or adjustment.

7. International Orders

Customers placing international orders acknowledge that:

• Product availability may vary by country.
• Product packaging or documentation may differ between regions.
• Certain instructions or safety information may be provided in English.

• Customers are responsible for ensuring that purchased products comply with local import regulations.

8. Customs Duties & Taxes

Unless otherwise stated, prices shown on our website do not include customs duties, import taxes, value-added taxes (VAT), brokerage fees, or other government charges that may apply in the destination country.

Any such charges are the responsibility of the customer.

9. Governing Law

These Terms of Purchase shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles.

Contact Information

If you have questions regarding these Terms of Purchase or an order placed with HuaPetYi, please contact us using the information below.

Brand Name: HuaPetYi

Company: HONGKONG FEIYIN LIMITED

Email: support@huapetyi.com

Customer Service Phone: +1 (689) 362-0979

Business Address: Room S032, 2/F, The Capital, 61-65 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong